Platform features

Every feature your ward office needs

Built specifically for UK ward councillors — not adapted from something else.

Case Management SystemResident Portal & PWAUnified Inbox & EmailField ReportingGDPR & ComplianceAnalytics & ReportingCalendar & Surgery ManagementTeam Management
01
Feature

Case Management System

Track cases from open to resolved.

  • Full case timeline with notes and file attachments
  • Automated follow-up reminders
  • Assign cases to staff members
  • Case categories customised to your ward
Case #1042
Opened
12 May
Referred to Highways
14 May
Follow-up sent
18 May
Awaiting response
—
Follow-up due in 2 days
02
Feature

Resident Portal & PWA

Residents submit and track complaints.

  • No app download required — works in any browser
  • Residents register with GDPR consent
  • Real-time case status updates
  • Photo upload support for evidence
Resident Portal
your-ward.clearmycase.co.uk
Case #289 — Pavement Damage
In Progress
Updated today
Attach photo evidence
03
Feature

Unified Inbox & Email

All resident communications in one place.

  • Your own @clearmycase domain email
  • Link emails directly to cases
  • Reply from the portal
  • Full email history per case
councillor@clearmycase.co.uk
M
M. Patel09:14
Re: Bin collection missed again
Linked to case
A
A. Johnson08:52
Pothole on Station Road
C
Council Housing08:30
Case #1041 updated
Linked to case
04
Feature

Field Reporting

Log issues during walkabouts.

  • Submit from any mobile browser
  • GPS location automatically attached
  • Photo evidence capture
  • Instant case creation in the office portal
9:41
📍 GPS attached
Issue type
Pavement Damage
Description
Raised kerb outside No.14, trip hazard
05
Feature

GDPR & Compliance

Built-in legal compliance.

  • Consent management and audit logs
  • Subject Access Request handling
  • Configurable data retention periods
  • ICO-aligned data processing records
GDPR Compliance
All systems compliant
Consent log
Verified
Data retention
24 months
SAR requests
0 pending
Audit trail
Active
06
Feature

Analytics & Reporting

Insight into your ward's performance.

  • Case volume by category and status
  • Resolution time tracking
  • Ward hotspot mapping
  • Monthly PDF report generation
Cases this week
84
Avg resolution
3.2 days
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Roads34%
Housing28%
Environ.18%
07
Feature

Calendar & Surgery Management

Manage your schedule.

  • Ward surgery scheduling
  • Case follow-up reminders
  • Public holiday awareness
  • Export to Google Calendar or Outlook
May 2026
M
T
W
T
F
S
S
19
20
21
22
23
24
25
26
27
28
29
30
31
1
Ward Surgery
Fri 23 May · 10:00am
08
Feature

Team Management

Manage your office staff.

  • Role-based access control
  • Staff activity logs
  • Case assignment and escalation
  • Email notifications per team member
Team overview
+ Invite
S
Sarah Ahmed
Admin·12 cases
T
Tom Clarke
Caseworker·8 cases
P
Priya Nair
Caseworker·6 cases
Admin
Caseworker
Read-only

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