Terms of Service

By creating an account on ClearMyCase, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you must not use the ClearMyCase platform.

• —ClearMyCase provides a cloud-based case management platform designed for UK ward councillors
• —Access is provided via subscription on a monthly or annual basis
• —We reserve the right to update, modify, or improve the platform at any time. We will communicate significant changes in advance

• —You must provide accurate, complete information when registering your account
• —You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account
• —One account is provided per councillor office. Additional staff members may be invited to access the account by the account holder

• —Infrastructure costs (e.g. additional storage or processing) are billed separately at cost, with advance notice
• —Payments are processed securely by Stripe. VAT invoices are provided for each payment
• —A minimum of 30 days' cancellation notice is required

• ✓You own all data you enter into ClearMyCase — case records, resident information, notes, and files
• ✓We act as a data processor on your behalf. You remain the data controller for all resident data
• ✓On cancellation, we will provide a full export of your data in a portable format before deletion

You agree that you will:

• ✓Use ClearMyCase only in your capacity as a UK ward councillor or authorised member of a councillor's office

You agree that you will not:

• ✕Use the platform for commercial purposes unrelated to your ward duties
• ✕Attempt to access another councillor's account or data
• ✕Use the platform for any unlawful purpose
• ✕Upload malicious code, attempt to disrupt the service, or circumvent security controls

Breach of these rules may result in immediate account suspension.

• —We target 99.5% uptime and publish our status at status.clearmycase.co.uk
• —Scheduled maintenance windows will be communicated by email in advance
• —We are not liable for any losses arising from unplanned downtime or service interruptions beyond our reasonable control

The ClearMyCase platform, including all software, design, branding, and documentation, is owned by NoonTechStudio Ltd and protected by intellectual property law.

Your data — everything you enter into the platform — remains yours. We claim no intellectual property rights over your case records, notes, or resident data.

To the fullest extent permitted by law:

• —We are not liable for any indirect, incidental, special, or consequential losses arising from your use of ClearMyCase
• —Our total liability to you in any 12-month period is limited to the subscription fees you paid to us during that period

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

On termination for any reason: we will provide a full data export within 7 days, and all data will be permanently deleted within 30 days of the termination date.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any legal queries or notices under these Terms of Service: