Simple to set up. Powerful to use.
Up and running the same day — no technical knowledge required.
Your office, set up in minutes
From sign-up to managing live cases — same day, no technical help needed.
- 01Step 01
Create your office
Sign up, add your ward name and council details. Takes 5 minutes.
- 02Step 02
Invite your team
Add caseworkers and staff with role-based permissions.
- 03Step 03
Set up case categories
Customise issue types for your ward (roads, planning, environment, etc.)
- 04Step 04
Share your resident portal
One link for residents to submit complaints and track cases.
- 05Step 05
Start managing cases
Cases flow in automatically. Assign, update, resolve. Never miss a deadline.
Easy for anyone to use
Residents can report issues and stay informed — all from their phone, no app required.
- 01Step 01
Visit the resident portal
Access via any browser, mobile or desktop. No app download.
- 02Step 02
Register with GDPR consent
Simple registration with clear data use consent.
- 03Step 03
Submit complaint with photo
Describe the issue, attach a photo, and confirm the location.
- 04Step 04
Track case in real time
See exactly what stage their case is at.
- 05Step 05
Receive updates by email
Automatic email notifications when the case is updated.
Common questions
How long does setup take?
Same day. We configure everything during the demo call — your office portal, resident portal, case categories, and email inbox are all ready before the call ends.
Do I need technical knowledge?
No. If you can use email, you can use ClearMyCase. The interface is built to be intuitive for councillors and caseworkers, not developers.
Can residents use it on their phone?
Yes. The resident portal is a mobile-first Progressive Web App (PWA). It loads instantly in any browser — no app store download required.
See it live in 30 minutes
Book a free demo and we'll walk through every step with you — and set up your office the same day.
Book your free demoNo commitment. No credit card. Just a conversation.